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Terms and Conditions

Our Commitment to give a Personal Service

We endeavor to treat our patients with respect and courtesy and strive to achieve a satisfactory outcome from each visit. We will listen to you when you talk and be sympathetic to your needs. We will give you a written quotation of the cost in advance of any major treatment. We undertake to do our very best treatment for you. We will do our utmost to keep to time because we know everyone hates to be kept waiting.

Our requirements of our Patients

We ask that you attend for your appointment in good time for you to complete any paperwork and get settled before you are due in the surgery. Should you arrive too late for us to be able to complete the planned treatment, you accept that we reschedule your appoinment to avoid delaying the following patients. We ask you to complain if there is something that upsets you. That way, we have a chance to put it right and apologise. We ask that you settle your account with us on the day that you receive your treatment. If this is not possible there will be a £5.00 administration fee payable for sending the outstanding account to you. We ask that if you are happy with our service you recommend us to a family member, friend or colleague and that you let us have a written testimonial for us to show to other patients about to undergo a similar dental experience.

Payment for Treatment

Payment can be made by cash, cheques, Visa or Mastercard credit card or debit card or through a financial arrangement by which you can spread payments. Should any appointments need to be changed then we require 24 hours notice to enable the appointment to be offered to another patient. Should this notice not be given then the practice may charge the cancelling patient for the time reserved for them, to offset our costs.

Contact us

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This website is operated by The Boathouse Dental Surgery Limited, which is registered and incorporated in England and Wales, registered no. 9306311. Its registered office is at 8 King Edward Street, Oxford, Oxfordshire, OX1 4HL.